Nowadays, people prefer shopping online because of convenience and flexibility. Online shopping has various downsides to it. Delivery is, by far, the most common challenge that shoppers face. For instance, some buyers receive damaged products, while others don’t receive anything at all. As a business operator, you have to facilitate proper delivery, and what better option is there than hiring a reliable and professional courier service? No one service provider will ever admit to being unprofessional and unreliable. It is up to you to find out. The pointers explained below will play a central role in assisting you to determine if a courier service is professional or not.
You have to stay on top of all your deliveries. Calling your courier service every day to find out if your package has been delivered to the right person and at the right time is not convenient. Courier services are now establishing platforms fitted with GPS trackers. These platforms help customers to monitor their packages as they make their way through the delivery chain. Find a courier service that provides these types of platforms. This way, you’ll be able to manage and to monitor all your deliveries.
The delivery chain is complex. Therefore, mishaps happen. For instance, some parcels are shipped to the wrong location. Which course of action would you take if this were to happen to you? You’d likely call customer support to seek a solution. Unfortunately, some customer support agents are rude and do little or nothing to help in these types of cases. So, customers are left with no other choice but to take liability. Hire a courier service that has supportive, professional, and courteous agents to avoid falling victim to this kind of situation.
Does a company send proof of delivery? You cannot rely entirely on GPS tracking platforms. This is because they are subject to technical glitches. Thus, they can give inaccurate information. An efficient courier service ought to provide proof indicating that your package has been delivered. Keep the proof you receive until you confirm with your clients to see if they received their parcels.
Read a courier service provider’s conditions and terms. First, check the loss and damage policies. Ideally, the service provider must provide compensation if they either damage or lose your packages in transit. Second, check the weight and size regulations. Choose a courier service that has reasonable limitations. Go through the conditions diligently because failure to do so might cost you later on.
Verify the delivery duration. Buyers always wish to have their parcels delivered on time. Making them wait for unreasonable duration might have dire consequences. Your clients might, for instance, lose their trust in you and cut ties with you. Don’t let this happen. Will the courier service deliver the parcels within a reasonable duration? Local shipments should not take more than a week. International deliveries, on the other hand, mustn’t exceed one month.
The courier service that you choose will either help to drive customer satisfaction or impede it. Therefore, don’t be quick to hire any courier service. Analyze your prospects carefully. Then make a decision only when you are certain.